Showing posts with label Empathy. Show all posts
Showing posts with label Empathy. Show all posts

Friday, August 14, 2015

Slaying Dragons Together: Our (True) Story of Teamwork


The “self-made man” -- you see him everywhere. Whether it be literature, television, film, or music, the myth of the mighty individual defying all odds (without any help whatsoever) is everywhere.

This archetype makes for compelling drama, and is perhaps the most utilized theme in the history of American media. It’s fun to root for the little guy, the rugged and determined hero who straps up his boots and climbs a mountain by himself, slaying the dragons of circumstance along the way, only to bask in glory atop the summit.

It feels good to see this hero succeed. It makes us feel like we too can conquer our demons, if only we are as brave as our mountain-climbing, dragon-slaying hero. But, in reality, this is a very destructive idea.

Retract that gasp, and allow me to explain: there’s nothing wrong with pride in individual achievement; one must always believe in oneself and live courageously if one is to succeed in this life. However -- the idea that success is achieved solely through self-determination? Nonsense. There’s no doubt that self-confidence is absolutely, positively, one-hundred-and-fifty percent vital to one’s success, but let’s not confuse a vital ingredient for the entire recipe.

Success is a multi-faceted, elusive beast-- much too complicated to be charged at with one mindset! Returning to our hero analogy, no two “mountains of circumstance” are alike. Some are taller than others; some narrower. Some house dragons; others malicious giants. Some heroes are provided better equipment; others might have very little.

And, of course, you know all of this. You've heard this story before; the variety of circumstance means we can see this story play out in so many different ways. But one thing remains common in these kinds of stories -- the hero always succeeds on his merits alone. Sure, there might be companions along the way, but they are mere scenery, there only to behold and comment upon his might.

The hero rarely asks for help -- he either orders his inferiors to do the dirty work (usually an “honor” for them, so he’s really doing them the favor) or he is so benevolent and mighty that people do so without being asked.

But think to yourself: how many times have you accomplished something without soliciting the help of another person?

It is true that some journeys are lonelier than others. But if you are being honest with yourself, you’d see all of the help -- large or small, noticeable or hidden -- you have received from others. Think about the little things you’ve done to help others succeed. Think about the big things you’ve done to help others succeed.

And so, when one starts to dissect our hero’s story, we see that its relation to reality is shaky at best (and not just because of the dragons, which I assure you exist). When you consider the important roles others have played in your life, it seems the absolute height of conceit to declare your success entirely self-made.

Despite the abundance of egocentric-to-the-maximum stories, we are still capable of seeing that there are many heroes in every story -- some noticed, some unnoticed, helping each other scale the dangerous terrain together.

And you know what? There’s nothing wrong with that. Teamwork does not in any way diminish your personal achievements; admitting you have had help along the way doesn’t make your success less impressive and you don’t have to be any less proud of your successes because you've had friends to help you realize your visions. And you know that you’ve helped others achieve their dreams, too.

Isn’t that a great feeling? You get double the joy.

So, what does all this have to do with business? Everything. Nowhere is the “mighty individual” story line more prevalent than in the business world. Sometimes we believe and invest ourselves in the myth, buying into the idea that all “unsuccessful” (a loaded term, to be sure) or "unhappy" people are the way they are because they are petulant little minor characters, too lazy or weak or uninspired to climb the mountain. Not exactly an inspiring sentiment, right?

What's particularly damaging about this myth is the effect it has on so many trying to achieve their dreams. Too many individuals close themselves off to accepting a helping hand, simply out of pride. And of course they become frustrated in their isolation, and wonder why they have failed to live up to our hero's impossible feats.

Well, there's good news: you don't have to do it all alone.

Despite what you might have read, seen, or heard, all of those successful people you aspire to had help along the way. It doesn't make them any less inspiring.

To paraphrase the great Kurt Vonnegut: there are no minor characters in real life.

Remember that each and every one of us is going through our own story. Remember that our individual stories intersect with the stories of all of the people we meet. Surely, it can be easy to forget that the clerk at the grocery store or the coworker you never talk to are protagonists of their own rich and compelling stories. But try to be aware. We would all benefit to remember that, though a person seems small in your story, she is quite important in her story and in the stories of others. Some people might be in the crisis of their novel; others may be experiencing a much-deserved resolution. Whatever the scene, we are all of us vital to each others' narratives.

A group of self-centered protagonists living entirely in their own personal stories accomplishes little, but a team of cooperative, caring characters (each and every one of them protagonists) contributing to one another’s stories -- this team will get results. A team-positive mindset will get you up that mountain much faster, and your story (and stories) won’t be any less interesting for it.

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Friday, June 19, 2015

Empathy & Solidarity: The Keys To Quality Leadership

Leadership: It’s one of those words you hear so often it almost fails to retain any meaning. Most messages on leadership are unoriginal, platitudinous, and generic. 

And so, when you’re called into a conference room for an “inspirational” speech about leadership, you know exactly the buzzword-ridden script you’re going to hear, and you end up unmoved by the whole affair.

Perhaps it is time to take a fresh look at this old word, with its tired speeches and cliche homilies, and think about how we can rejuvenate it and bring it back to life, to relevance, to meaning. 

So how exactly does one become a good leader? 

It starts with empathy and solidarity -- two words not always associated with leadership. 


The best leaders look out for those around them, take care of those who have given them the honor of being followed in the first place. You’re in a position of trust, and that is a great responsibility to bear. It is difficult indeed to feel alone, rudderless, and lost at sea at your desk. We've all been there. If there’s no impression of camaraderie, an employee is not going to be inspired to do her best work. Making a connection with employees helps to keep them from feeling detached and alienated.

The most important thing a good leader can do is express to her employees their value -- and, even better, to truly believe in their value. After all, the employees were hired for a reason. If you view your employees as merely bodies that do work and not as unique, skilled people, they'll know it and will perform accordingly.

The best leaders look to grow the potential in their employees. They don't give blanket tasks to people: they find, recognize, and develop employees’ specific skill sets. In the long run, it’s better for management, employees, and for the overall business. If you can make your employees feel that they are more than cogs in the machine, that they are valued for their individuality and uniqueness, they’ll be more likely to come to work feeling like they have a purpose beyond the next paycheck. 

A good rule of thumb is to treat your employees as well as you would your customers. The result will be a thriving and happy business. Don’t promise stellar customer service if you’re not willing to extend the same courtesies to your own employees. It’s hypocritical and counterproductive. Foster an environment of positivity instead and you'll reap the benefits. Happy employees make happy customers, and happy customers means more sales, and more sales means more money -- a win-win-win!

To be sure, being a leader sometimes means letting people go. Sometimes you’ve got to make tough decisions that might not be popular and that might hurt feelings. But do what you can to empathize anyway, even when letting go of an employee. Be honest, but tactful. Give advice, but without condescension. As always, a little kindness goes a long way. There's no use in producing bitterness and resentment. 

Long story short: take the time to empathize with your employees. Treat them right and they'll reward you with increased productivity.  It's not always easy to be empathetic, but it's worth the effort. It’s hard work being a good leader, but you’re up to the task.

You can get a head start on being a good leader by getting organized with Inspherio. Manage employee payroll, appointments, tasks, and more all in one easy-to-access program. Try our free 30-day trial and see how easy it is to manage your workforce with Inspherio!
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